{"id":5346,"date":"2024-11-16T21:28:28","date_gmt":"2024-11-16T21:28:28","guid":{"rendered":"https:\/\/campusunivers.com\/?p=5346"},"modified":"2024-11-16T21:31:19","modified_gmt":"2024-11-16T21:31:19","slug":"offre-demploi-chargee-de-clientele","status":"publish","type":"post","link":"https:\/\/campusunivers.com\/?p=5346","title":{"rendered":"Offre d&#8217;emploi : Charg\u00e9(e) de Client\u00e8le"},"content":{"rendered":"\n<p><strong>Entreprise<\/strong> : SOFTCARE CAMEROON LIMITED<br><strong>Lieu<\/strong> : Douala<br><strong>Date de cl\u00f4ture<\/strong> : 12\/12\/2024<br><strong>Cat\u00e9gorie<\/strong> : Communication<br><strong>Type de contrat<\/strong> : Temps plein<\/p>\n\n\n\n<p><strong>Description du poste<\/strong> :<br>Nous recherchons une personne dynamique et motiv\u00e9e pour rejoindre notre service client\u00e8le et contribuer au d\u00e9veloppement de SOFTCARE CAMEROON. Le ou la charg\u00e9(e) de client\u00e8le sera responsable de r\u00e9pondre aux demandes et r\u00e9clamations des clients tout en assurant une gestion efficace des interactions et en fournissant des solutions adapt\u00e9es.<\/p>\n\n\n\n<p><strong>Missions principales<\/strong> :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>R\u00e9pondre aux demandes clients via t\u00e9l\u00e9phone, email et chat en respectant les normes internes.<\/li>\n\n\n\n<li>Assurer une gestion rapide des probl\u00e8mes clients et proposer des solutions ad\u00e9quates.<\/li>\n\n\n\n<li>Maintenir et mettre \u00e0 jour les bases de donn\u00e9es clients avec les informations pertinentes.<\/li>\n\n\n\n<li>Collaborer avec les \u00e9quipes de ventes, logistique et distribution pour garantir une satisfaction client totale.<\/li>\n\n\n\n<li>Participer \u00e0 des formations pour maintenir une connaissance approfondie des produits et services.<\/li>\n\n\n\n<li>R\u00e9aliser des suivis de satisfaction et proposer des am\u00e9liorations continues.<\/li>\n\n\n\n<li>Analyser les tendances r\u00e9currentes pour optimiser les processus de support.<\/li>\n<\/ul>\n\n\n\n<p><strong>Profil recherch\u00e9<\/strong> :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Formation<\/strong> : Bac+2 en commerce, gestion, communication ou \u00e9quivalent.<\/li>\n\n\n\n<li><strong>Exp\u00e9rience<\/strong> : 1 \u00e0 2 ans d\u2019exp\u00e9rience en service client, id\u00e9alement dans le secteur des biens de consommation courante (FMCG).<\/li>\n\n\n\n<li><strong>Comp\u00e9tences<\/strong> : Ma\u00eetrise des outils informatiques et logiciels de gestion. Excellente ma\u00eetrise du fran\u00e7ais et de l&rsquo;anglais (\u00e9crit et oral).<\/li>\n\n\n\n<li><strong>Qualit\u00e9s personnelles<\/strong> : Excellente communication, \u00e9coute, orientation client, capacit\u00e9 \u00e0 g\u00e9rer le stress, esprit d&rsquo;\u00e9quipe.<\/li>\n\n\n\n<li><strong>\u00c2ge<\/strong> : 25-33 ans.<\/li>\n<\/ul>\n\n\n\n<p><strong>Candidature<\/strong> :<br>Envoyez votre CV \u00e0 l&rsquo;adresse <strong>recruitment.cm@sunda.com<\/strong> en pr\u00e9cisant en objet : <strong>SERVICE CLIENTELE<\/strong>. Date limite : <strong>12\/12\/2024<\/strong>.<\/p>\n\n\n\n<p><strong>NB<\/strong> : Les candidatures f\u00e9minines sont fortement encourag\u00e9es.<\/p>\n\n\n\n<p><strong>Source&nbsp;:<\/strong> <a href=\"https:\/\/louma-jobs.com\/cameroun\/recrutements-emplois-stages\/2024\/chargee-clientele-3\/\">https:\/\/louma-jobs.com\/cameroun\/recrutements-emplois-stages\/2024\/chargee-clientele-3\/<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"344\" height=\"344\" src=\"https:\/\/i0.wp.com\/campusunivers.com\/wp-content\/uploads\/2024\/11\/qr-post-offre-demploi-chargee-de-clientele.png?resize=344%2C344&#038;ssl=1\" alt=\"\" class=\"wp-image-5349\" style=\"width:181px;height:auto\" srcset=\"https:\/\/i0.wp.com\/campusunivers.com\/wp-content\/uploads\/2024\/11\/qr-post-offre-demploi-chargee-de-clientele.png?w=344&amp;ssl=1 344w, https:\/\/i0.wp.com\/campusunivers.com\/wp-content\/uploads\/2024\/11\/qr-post-offre-demploi-chargee-de-clientele.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/campusunivers.com\/wp-content\/uploads\/2024\/11\/qr-post-offre-demploi-chargee-de-clientele.png?resize=150%2C150&amp;ssl=1 150w\" sizes=\"auto, (max-width: 344px) 100vw, 344px\" \/><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Entreprise : SOFTCARE CAMEROON LIMITEDLieu : DoualaDate de cl\u00f4ture : 12\/12\/2024Cat\u00e9gorie : CommunicationType de contrat : Temps plein Description du<\/p>\n","protected":false},"author":1,"featured_media":5347,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_container_layout":"default_layout","colormag_page_sidebar_layout":"default_layout","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[25,43,44],"tags":[135,143,114],"class_list":["post-5346","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites","category-job-space","category-offre-demploi","tag-actualite","tag-jobspace","tag-offre-demploi"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/campusunivers.com\/wp-content\/uploads\/2024\/11\/charge-de-clientele-CP-Emploi-BSM-groupe.jpg?fit=887%2C600&ssl=1","jetpack-related-posts":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/campusunivers.com\/index.php?rest_route=\/wp\/v2\/posts\/5346","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/campusunivers.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/campusunivers.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/campusunivers.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/campusunivers.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5346"}],"version-history":[{"count":2,"href":"https:\/\/campusunivers.com\/index.php?rest_route=\/wp\/v2\/posts\/5346\/revisions"}],"predecessor-version":[{"id":5351,"href":"https:\/\/campusunivers.com\/index.php?rest_route=\/wp\/v2\/posts\/5346\/revisions\/5351"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/campusunivers.com\/index.php?rest_route=\/wp\/v2\/media\/5347"}],"wp:attachment":[{"href":"https:\/\/campusunivers.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5346"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/campusunivers.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=5346"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/campusunivers.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=5346"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}